A staff member cannot sign in to SmartFlow university

If a staff member cannot sign in to their SmartFlow university account, do these troubleshooting steps.

The staff member is not enrolled in a training course

Sign in to a practice's SmartFlow account.
Select the user account button.
SmartFlow shows more settings.
Select SETTINGS.
SmartFlow shows the General screen.
In the SECURITY section, select Users.
SmartFlow shows the Users screen.
In the entries that show, find the staff member's name and email address.
If the TRAINING STATUS column shows Not Enrolled | Enroll for the staff member, select Enroll.
Note: When you select Enroll, SmartFlow subtracts the training from the number of training courses that are available for the practice to use. If the practice does not have any training courses available, each training has a cost.
Note: If the TRAINING STATUS column shows Passed, the staff member has completed the applicable training course. After a staff member completes a training course, SmartFlow sends them an email with the email address and temporary password that they use to sign in to SmartFlow.

Go to https://smartflowsheet.skyprepapp.com/account.
A sign-in screen shows.
Sign in to your SkyPrep account.
Note: Your SkyPrep account must have administrator permissions.
In the left sidebar, select People.
Select Users.
The Users screen shows.
In the Search box, enter the staff member's email address.
Press Enter on your keyboard (?)
The Users screen shows an entry for the applicable staff member.
Select the staff member's name.
Information about the staff member's account shows.
Do a check of the staff member's account for other problems.
Select Edit User.
Select Password.
Make an easy password for the staff member.
Select Update.
Copy the password and paste it in an email or in a ticket to the staff member.
Important: Do not select Send New Password to User to send the password to the staff member.
Note: You must not change any other information in SkyPrep. If there are other problems, contact the SmartFlow development team and cc Ben.
Send the email or ticket with the password to the staff member.