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SmartFlow customer support

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Browse documentationLearn new skillsDiscover resources

SmartFlow Knowledge Center

Get access to documentation, training, and other high-quality resources.

SmartFlow customer support

SmartFlow customer support

Submit a support ticket
After you make a support ticket, IDEXX customer support can use the information that you entered in the ticket ot help you.
Monitor the status of a support ticket
When IDEXX customer support does work on a ticket, its status usually changes. The status gives more information.
Schedule a support session
A support session is a call to quickly and easily get information about SmartFlow features and functions.
Learn new skills
Learn how to use Smartflow.
IDEXX system status
Do a check of the status of all IDEXX software systems.
Phone support
International
+64 9 280 6210
New Zealand
+64 800 399 838
Australia
+61 1300 399 838
United States
+1 844 439 9838
United Kingdom
+44 2035 149 301

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SmartFlow-featured

Featured content
About SmartFlow user accounts and sign-in
Learn about why it is necessary for a practice manager to make a different SmartFlow user account for each staff member.
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Site configuration
Configure SmartFlow to operate correctly for your organization.
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Device management
Configure your devices to operate SmartFlow.
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Make a SmartFlow user account
To give staff access to SmartFlow, a practice manager makes a user account for them.
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Sign in to the SmartFlow app for the first time
Before you can use the SmartFlow app on your iPad, it is necessary to sign in to the app.
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