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Prepare for a patient to stay at your practice

Troubleshooting for patient preparation

SmartFlow shows a Patient with the file number not found in your PIMS error message

Prepare a patient's treatment

Whiteboards

Record general tasks for a patient

Record treatment for a patient

Make changes to a treatment

Stop treatment

Anesthesia

Invoicing

Discharge

Staff management

Device management

Site configuration

Integrations

Analytics

Customer support

Release notes

Glossary

SmartFlow Knowledge Center: New and published

What's new

Note: The error message includes the patient number (for example, Patient with the file number 47336 not found in your PIMS

Make sure that you have a stable internet connection to sync information between SmartFlow and your practice information management system (PIMS).

Go to the whiteboard of the applicable patient.
Select the applicable patient card.
SmartFlow shows the patient's flowsheet.
Select Edit.
Make sure that the value shown in Patient File Number is the same as the patient ID in your PIMS.
If the error message continues to show in the patient's flowsheet, go to the whiteboard.
ERROR - unresolved reference (smartflow-task-reusables-1)

Troubleshooting

iPadOS

SmartFlow

Last updated: December 8, 2025