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SmartFlow treatments synced to ezyVet have a quantity of zero

If you recorded a value of a treatment in SmartFlow and SmartFlow synced a zero quantity to ezyVet, do this troubleshooting.

A practice manager set the ezyVet Events setting of the applicable parameter to OFF

Set the ezyVet Events setting of the applicable parameter to ON

  1. Select the user account button.
    The user account icon
    SmartFlow shows more settings.
  2. Select SETTINGS.
    The SETTINGS command
    SmartFlow shows the General screen.
  3. In the TEMPLATES AND FORMS section, select Parameters.
    The Parameters command
    SmartFlow shows the Parameters screen.

When added a treatment to a flowsheet, you did not complete the configuration of the treatment

Complete the configuration of the applicable treatment

  1. Go to the whiteboard.
  2. Select the applicable patient card.
    SmartFlow shows the patient's flowsheet.
  3. Select the pencil button.
    The pencil button
    SmartFlow shows buttons that you can use to add treatments to the flowsheet and make changes to flowsheet treatments.
  4. Find and select the applicable treatment.
    A treatment
    SmartFlow shows a dialog box with settings that you can use to configure the treatment:
    Treatment configuration settings
  5. Select Done.
    The Done button
    If you added a fluid product to the flowsheet, SmartFlow shows the maintenance rate. If you added a medication product to the flowsheet, SmartFlowt shows the concentration.
  6. Select the save button.
    The save button