You cannot open a SmartFlow report in ezyVet
If SmartFlow syncs a report to ezyVet that you cannot open, do this troubleshooting. An example of an error message that your browser could show when you try to open a report is Failed to load PDF document.
Note: After SmartFlow syncs a SmartFlow report to ezyVet, the Attachments section of the clinical record shows the report. If the synced report shows a file size of 0.00 B, you cannot open the report:
A practice manager did not configure SmartFlow to save reports
Configure SmartFlow to save applicable reports
- Select the user account button.SmartFlow shows more settings.
- Select SETTINGS.SmartFlow shows a General screen.
- In the SETTINGS section, select Documents Management.SmartFlow shows a Documents Management screen.
- Set EXPORT DOCUMENTS TO EMR to Yes.
- In the FILES TO RETAIN AFTER DISCHARGE SECTION, set each report that you want SmartFlow to sync to ezyVet to Yes.