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Prepare for a patient to stay at your practice

Prepare a patient's treatment

Whiteboards

Record general tasks for a patient

Record treatment for a patient

Make changes to a treatment

Stop treatment

Anesthesia

Invoicing

Discharge

Staff management

Device management

Site configuration

Integrations

ezyVet

Troubleshooting ezyVet and SmartFlow

Analytics

Customer support

Release notes

Glossary

SmartFlow Knowledge Center: New and published

What's new

You cannot open a SmartFlow report in ezyVet

If SmartFlow syncs a report to ezyVet that you cannot open, do this troubleshooting. An example of an error message that your browser could show when you try to open a report is Failed to load PDF document.

Note: After SmartFlow syncs a SmartFlow report to ezyVet, the Attachments section of the clinical record shows the report. If the synced report shows a file size of 0.00 B, you cannot open the report:
The file size of a report in the Attachments section

The file size of a report in the Attachments section

A practice manager did not configure SmartFlow to save reports

Configure SmartFlow to save applicable reports

ERROR - unresolved reference (smartflow-task-reusables-1)
ERROR - unresolved reference (smartflow-task-reusables-1)
ERROR - unresolved reference (smartflow-task-reusables-1)
ERROR - unresolved reference (smartflow-task-reusables-1)
In the FILES TO RETAIN AFTER DISCHARGE SECTION, set each report that you want SmartFlow to sync to ezyVet to Yes.

Troubleshooting

SmartFlow