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Prepare for a patient to stay at your practice

Prepare a patient's treatment

Whiteboards

Record general tasks for a patient

Record treatment for a patient

Make changes to a treatment

Stop treatment

Anesthesia

Invoicing

Discharge

Staff management

Device management

Site configuration

Integrations

Analytics

Customer support

Make a support ticket (web)

Release notes

Glossary

SmartFlow Knowledge Center: New and published

Make a support ticket (web)

If SmartFlow does not operate correctly, you can make a support ticket. After IDEXX customer support receives the ticket, they can help with your problem.

Before you make a support ticket, do the following steps:

Try to find the applicable documentation at docs.smartflowsheet.com.
Restart your computer.
Restart your wireless network.

To make a support ticket, do this procedure.

On the leftmost side of the screen, select the EMAIL SUPPORT button.
SmartFlow shows the Submit a ticket screen.
Enter as much information as possible in the boxes.
If necessary, complete the Turing test.
Select Submit.

IDEXX customer support receives your support ticket.
After IDEXX customer support makes changes to your support ticket, you automatically receive an email message.

Procedure

SmartFlow

Last updated: August 31, 2025

Customer support

SmartFlow Knowledge Center

Get access to documentation, training, and other high-quality resources.

Make a support ticket (web)

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