<body id="task-4817"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Reset your <span class="keyword">SmartFlow</span> university password</h1><div class="body taskbody"><p class="shortdesc">You can reset your <span class="keyword">SmartFlow</span> university password. For example, if  you cannot sign in to your <span class="keyword">SmartFlow</span> university account.</p><div class="section prereq p">Make sure that you received a welcome email from <span class="keyword">SmartFlow</span> university. <div class="note note note_note"><span class="note__title">Note:</span> If you did not receive a welcome email, speak to your manager to make sure you are enrolled in a training course.  If you are enrolled, contact <span class="keyword">SmartFlow</span> tech support team. </div></div><section class="section context">To reset your password, do this procedure</section><ol class="ol steps"><li class="li step stepexpand"><span class="ph cmd">Go to <a class="xref j-external-link" href="https://smartflowsheet.skyprepapp.com/account/signin" target="_blank">https://smartflowsheet.skyprepapp.com/account/signin</a></span></li><li class="li step stepexpand"><span class="ph cmd">Select <span class="ph uicontrol">Lost My Password</span></span><div class="itemgroup stepresult"><span class="keyword">SmartFlow</span> university shows the <span class="keyword wintitle">Password reset</span> screen.</div></li><li class="li step stepexpand"><span class="ph cmd">In <span class="ph uicontrol">Email/Username</span> box, enter your email address. </span><div class="itemgroup info"><div class="note note note_note"><span class="note__title">Note:</span> The email address you enter must be the same email address that you used to receive your welcome email.</div></div></li><li class="li step stepexpand"><span class="ph cmd">Select <span class="ph uicontrol">Get reset link</span>.</span><div class="itemgroup stepresult"><span class="keyword">SmartFlow</span> university sends an email to your email address. <div class="note note note_note"><span class="note__title">Note:</span> If you cannot find the email, do a check in your email's spam or junk folder.</div></div></li><li class="li step stepexpand"><span class="ph cmd">Follow the steps in the email to reset your password.</span></li></ol><section class="section result">Your  <span class="keyword">SmartFlow</span> university account has a new password. </section></div><nav role="navigation" class="related-links"><div class="familylinks"><div class="parentlink"><span class="hd-label">Parent topic:</span> <a class="link" href="/learn-new-skills/smartflow-university">SmartFlow University</a></div></div></nav></article></main></body>

You can ask for more training. After you ask for more training, a customer success manager or a product specialist will contact you to give you the necessary training.

Ask for more training

SmartFlow University helps you and your staff learn how to use SmartFlow.

SmartFlow University

After you complete a training course in SmartFlow university, you can get access to your training course certificate. And you can print your certificate.

Print your SmartFlow university training course certificate

You can reset your SmartFlow university password. For example, if  you cannot sign in to your SmartFlow university account.

Reset your SmartFlow university password

learn-new-skills/smartflow-university/reset-your-smartflow-university-password

smartflow-university/reset-your-smartflow-university-password

<body id="topic-t1wie1fn"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">SmartFlow-footer</h1><div class="body footer-container"><p class="shortdesc"></p><div class="div footer-cta-container">
            <div class="div footer-cta">
                <div class="div footer-cta-heading">Need help?</div><a class="xref" href="/smartflow-customer-support">Go to customer support</a>
            </div>
        </div><div class="div footer-links-container">      
        <div class="div footer-item footer-links">
            <p class="p footer-links-title">Company</p>
            <p class="p"><a class="xref j-external-link" href="https://software.idexx.com/products/SmartFlow" target="_blank">About SmartFlow</a></p>
            <p class="p"><a class="xref j-external-link" href="https://www.idexx.com/en/about-idexx/" target="_blank">About IDEXX</a></p>
            <p class="p"><a class="xref j-external-link" href="https://software.idexx.com/products/SmartFlow/current-customers" target="_blank">Contact us</a></p>
            <p class="p"><a class="xref j-external-link" href="https://www.idexx.com/en/about-idexx/terms-of-use/" target="_blank">Terms of use</a></p>
            <p class="p"><a class="xref j-external-link" href="https://www.idexx.com/en/about-idexx/terms-of-sale/" target="_blank">Terms of sale</a></p>
            <p class="p"><a class="xref j-external-link" href="https://www.idexx.com/en/about-idexx/terms-of-purchase/" target="_blank">Terms of purchase</a></p>
            <p class="p"><a class="xref j-external-link" href="https://www.idexx.com/en/about-idexx/privacy-policy/" target="_blank">Privacy policy</a></p>
            <p class="p"><a class="xref j-external-link" href="https://www.idexx.com/en/about-idexx/cookie-statement/" target="_blank">Cookie statement</a></p>
            <p class="p"><a class="xref j-external-link" href="https://www.idexx.com/en/about-idexx/terms-of-sale/#dpa" target="_blank">GDPR</a></p>
        </div>
        <div class="div footer-item footer-links">
            <p class="p footer-links-title">Resources</p>
            <p class="p"><a class="xref j-external-link" href="https://www.smartflowsheet.com/" target="_blank">SmartFlow</a></p>
            <p class="p"><a class="xref j-external-link" href="https://software.idexx.com/products#free-demo" target="_blank">Book a demo</a></p>
            <p class="p"><a class="xref j-external-link" href="https://idexx.wistia.com/medias/w5vmtua5ed" target="_blank">Customer testimonial</a></p>
            <p class="p"><a class="xref j-external-link" href="https://idexx.freshdesk.com/support/tickets/new" target="_blank">Email support</a></p>
            <p class="p"><a class="xref j-external-link" href="https://status.idexxsoftware.com/" target="_blank">Software status</a></p>
        </div>
    </div><div class="div footer-copyright-container">
            <div class="div footer-bottom-links"><a class="xref j-external-link" href="https://www.idexx.com/en/about-idexx/terms-of-sale/general-terms/" target="_blank">IDEXX Terms of Use</a><a class="xref j-external-link" href="https://www.idexx.com/en/about-idexx/privacy-policy/" target="_blank">Privacy Policy</a><a class="xref j-external-link" href="https://www.idexx.com/en/" target="_blank">©2025 IDEXX Laboratories, Inc. All rights reserved.</a></div>
        </div></div></article></main></body>

SmartFlow-footer

<body id="topic-1lpthjm4"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">SmartFlow-CTA</h1><div class="body cta-wrapper"><div class="div cta-container">
            <div class="div cta-inner">
                <div class="div cta-heading">Schedule a demo</div>
                <div class="div cta-text">Find out what SmartFlow can do for you</div><a class="xref j-external-link" href="https://software.idexx.com/products/SmartFlow" target="_blank">Try SmartFlow</a>
            </div>
        </div></div></article></main></body>

SmartFlow-CTA

<body id="topic-o4accukz"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">SmartFlow-featured</h1><div class="body accordions-wrapper"><p class="shortdesc"></p><div class="div accordions-heading">Featured content</div><div class="div accordion-container">
            <div class="div accordion-item">Smartflow offline mode survey</div>
            <div class="div accordion-content">
                <div class="div accordion-text">We are conducting a survey to re-evaluate the need for offline mode, focusing on dropout handling versus disaster resilience. We’re inviting users to share their insights in a 30-minute survey call with our team. Participants will receive a $100 gift card as a thank-you for their time and feedback.</div><a class="xref j-external-link" href="https://outlook.office.com/book/IDEXXUXResearch@IDEXX.onmicrosoft.com/s/YqFwXtmwAE2VDYF1TkzAsg2?ismsaljsauthenabled" target="_blank">More</a>
            </div>
            
            <div class="div accordion-item">Help shape the future of Fluids and CRIs in SmartFlow</div>
            <div class="div accordion-content">
                <div class="div accordion-text">If you're a SmartFlow user, a veterinary technician or veterinarian, or work in a specialty or emergency setting, we want to hear from you. Take a quick 10-minute survey and share your insights to help improve SmartFlow's Fluids and CRI features. As a thank-you for your time, you'll receive a $10 gift card!</div><a class="xref j-external-link" href="https://surveys.itsforvets.com/jfe/form/SV_bHgtYC4leHbgnP0" target="_blank">More</a>
            </div>
            <div class="div accordion-item">About SmartFlow user accounts and sign-in</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Learn about why it is necessary for a practice manager to make a different SmartFlow user account for each staff member. </div><a class="xref" href="/browse-documentation/sign-in-and-access/about-smartflow-user-accounts-and-sign-in">More</a>
            </div>
            <div class="div accordion-item">Site configuration</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Configure SmartFlow to operate correctly for your organization.</div><a class="xref" href="/browse-documentation/site-configuration">More</a>
            </div>
            <div class="div accordion-item">Device management</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Configure your devices to operate SmartFlow.</div><a class="xref" href="/browse-documentation/device-management">More</a>
            </div>
            <div class="div accordion-item">Make a SmartFlow user account</div>
            <div class="div accordion-content">
                <div class="div accordion-text">To give staff access to SmartFlow, a practice manager makes a user account for them.</div><a class="xref" href="/browse-documentation/staff-management/make-a-smartflow-user-account">More</a>
            </div>
            <div class="div accordion-item">Sign in to the SmartFlow app for the first time</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Before you can use the SmartFlow app on your iPad, it is necessary to sign in to the app.</div><a class="xref" href="/browse-documentation/sign-in-and-access/sign-in-to-the-smartflow-app-for-the-first-time">More</a>
            </div>
        </div></div></article></main></body>

SmartFlow-featured

Let IDEXX help you implement preventive care guidelines simply and seamlessly into your practice’s day-to-day workflow.

IDEXX Preventive Care

Tap into the world’s largest telespecialist network for accurate and actionable reports that support your treatment plans.

IDEXX Telemedicine Consultants

IDEXX VetConnect PLUS

IDEXX 360

SmartFlow Knowledge Center

Get answers fast from our extensive library of detailed documentation.

Browse documentation

Level-up your product knowledge with high-quality training courses and learning material.

Learn new skills

Get access to white papers, blog posts, and other useful information to help you get the most out of IDEXX products.

SmartFlow Knowledge Center

Get access to documentation, training, and other high-quality resources.

Reset your SmartFlow university password

SmartFlow-footer