Removal of multi-device management (MDM) software from iPads
After October 31, 2025, IDEXX will start to remove MDM software from customer iPads. The removal step include a factory reset of your iPads. If you have an iPad with MDM software, it is important to prepare for MDM software removal.
Warning: If you do not prepare for the removal of MDM software, permanent removal of important data will occur.
After IDEXX removes MDM software from your iPads, you can make decisions about when to install new versions of SmartFlow.
This table gives each step in the removal of MDM software and applicable documentation:
| Step | Task | Documentation |
|---|---|---|
| 1 | For each iPad with MDM software, sync SmartFlow data to the cloud. | In a whiteboard, select the Refresh button. |
| 2 | For each iPad with MDM software, sign out of your Apple Account. | For information about how to sign out of Apple devices, go to support.apple.com/en-nz/104958 |
| 3 | Save important information from your iPads to the cloud. Examples of information to save are:
| For information about how to save data with iCloud, go to support.apple.com/en-au/108366. |
| 4 | Make sure that you have an Apple Account for your clinic. | For information about how to create an Apple Account, go to support.apple.com/en-nz/108647?device-type=ipad |
| 5 | Make sure that you know your Apple Account sign-in information. | For information on how to get access to your Apple Account, go to support.apple.com/en-nz/102656 |
| 6 | Make sure that your iPads are charged and have a network connection. | Not applicable |
| 7 | IDEXX customer support will contact your organization to start the removal of MDM software. | Not applicable |