Wiping Device from MaaS360

We can only wipe an iPad after the following requirements are met:

iPad is present in MaaS360 iPad is fully logged into MDM
Have customer open MDM app on iPad is listed as active and reachable.
After verifying with the client the device is on with full battery (or charging) and connected to Wi-Fi. Obtain the iPad Serial Number from the Customer

To do a wipe, use this procedure.

Note: Removing an iPad from MDM is a delicate process and all steps must be taken and verified to ensure successful completion and no bricked iPad. This is necessary for Apple Warranty Service or if a Customer requests de-enrollment from our MDM Program.

Login to Apple Business Manager using your @smartflowsheet.com email.
Select devices.
Search for the device by S/N
Release Device (Eject button)
Login to IBM MaaS360 using your Idexx email.
Search for Device byS/N.
Verify Last Reported Status one last time.
Hover over more in the top right, select Wipe
You should see this screen:
Scroll down in this window and select continue.
You must now enter your password to confirm this action.
Instructions will be sent to the device to perform a wipe with factory reset, reverting to the standard iOS firmware.
You and the user will receive an email confirming the wipe was performed.

The customer will have a fresh install and will need to login with their own Apple ID and password.

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Wiping Device from MaaS360

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