Before July 24, 2026, IDEXX customer support will remove MDM software from customer iPads. The removal includes a factory reset of your iPads. If you have an iPad with MDM software, it is important to prepare for MDM software removal.

After IDEXX customer support removes MDM software from your iPads, you can make decisions about when to install new versions of SmartFlow.

IDEXX customer support will contact your practice to schedule the removal of MDM software from your iPads. If you want to schedule the removal, go to: calendly.com/globalsupportcalendly-ezyvet/mdm-removal-booking.

One day before the removal, do the steps in this table:

Step	Task	Documentation
1	For each iPad with MDM software, sync SmartFlow data to the cloud.	In a whiteboard, select the Refresh button.
2	Save important information from your iPads to the cloud. Examples of information to save are: Photos and videos that are not saved in SmartFlow Documents and reports that are not saved in SmartFlow Browser bookmarks and downloaded files	For information about how to save data with iCloud, go to support.apple.com/en-au/108366.
3	Make sure that you have an Apple Account for your practice. Tip: When you make an Apple Account, you can make a password necessary for all downloads from the Apple App Store. A password was necessary for downloads to iPads that had MDM software.	For information about how to create an Apple Account, go to support.apple.com/en-nz/108647?device-type=ipad
4	Make sure that you know your Apple Account sign-in information.	For information on how to get access to your Apple Account, go to support.apple.com/en-nz/102656
5	Make sure that your iPads: Are not in operation Are at a minimum 50% charged or connected to a power source Have an internet connection	Not applicable