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Prepare for a patient to stay at your practice

Prepare a patient's treatment

Whiteboards

Record general tasks for a patient

Record treatment for a patient

Make changes to a treatment

Stop treatment

Anesthesia

Invoicing

Discharge

Staff management

Device management

Site configuration

Integrations

IDEXX Animana

Troubleshooting Animana and SmartFlow

Analytics

Customer support

Release notes

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Animana shows the `Patient not found on this location` error message

If you try to discharge a patient from SmartFlow, and Animana shows the Patient not found on this location error message, do these troubleshooting steps.

Restore the flowsheet and use Animana to discharge the patient

ERROR - unresolved reference (smartflow-task-reusables-1)
ERROR - unresolved reference (smartflow-task-reusables-1)
Select the Restore button of the applicable patient.
SmartFlow shows the Restore Hospitalization dialog box.
Select Restore.
Go to your Animana site.
Find and open the applicable patient record.
Select SmartFlow.

Troubleshooting

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SmartFlow

Last updated: December 8, 2025

Troubleshooting Animana and SmartFlow

SmartFlow Knowledge Center

Get access to documentation, training, and other high-quality resources.

Animana shows the Patient not found on this location error message

Restore the flowsheet and use Animana to discharge the patient

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Animana shows the `Patient not found on this location` error message