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What's new: Faster iPad sync

Read about the faster iPad sync, and the new versions you must install to use it.

Faster access. Faster sync. More current patient information.


An iPad, a web browser and a whiteboard that show the same patient information

Open SmartFlow faster – Startup can be up to five times faster. Waits change from minutes to approximately 30 seconds.

Sync while you work – Changes on iPads, the SmartFlow web app and whiteboards go through in seconds, not minutes.

Install the new versions

To get access to faster syncing, it is necessary to update the SmartFlow iPad app to version 17.9.2. To update the SmartFlow iPad app, select:

App Store > profile icon > App Updates > Update.

Tip: To activate automatic app updates, select:

Settings > Apps > App Store > App Updates.

IDEXX customer support also recommends that you update iPadOS to the latest version. To update iPadOS, select:

Settings > General > Software Update > Update Now.

Tip: To activate automatic iPadOS updates, select:

Software Update > Automatic Updates > iPadOS Updates.

Note: Automatic installation is only possible if the iPad has an electrical supply and a Wi-Fi connection when you do not use it.