Removal of IDEXX mobile-device management (MDM) software from iPads
Before September 30, 2026, IDEXX customer support will remove MDM software from customer iPads. The removal includes a factory reset of your iPads. If you have an iPad with IDEXX MDM software, it is important to prepare for MDM software removal.
Warning: If you do not prepare for the removal of MDM software, permanent removal of important data will occur.
After IDEXX customer support removes MDM software from your iPads, you can make decisions about when to install new versions of SmartFlow.
Note: If some of your iPads have not had a network connection in the last 90 days, do not connect them to the network. The MDM software will be removed automatically.
Steps to check whether your iPads have IDEXX MDM software
Important: If your iPads do not have IDEXX MDM software, do not schedule MDM software removal.
To check whether your iPads have IDEXX MDM software:
- Open the iPad Settings app.
- Select General.
- Select VPN & Device Management.
If the list shows an IDEXX management profile, the iPad has IDEXX MDM software.
Steps to prepare for IDEXX MDM software removal
To schedule the removal, go to: calendly.com/globalsupportcalendly-ezyvet/mdm-removal-booking.
If you see an MDM removal banner in SmartFlow, follow the steps below for each iPad that has MDM software.
One day before the scheduled removal, do the steps in this table:
| Step | Task | Documentation |
|---|---|---|
| 1 | For each iPad with MDM software, sync SmartFlow data to the cloud. | In a whiteboard, select the Refresh button. |
| 2 | Save important information from your iPads to the cloud. Examples of information to save are:
| For information about how to save data with iCloud, go to support.apple.com/en-au/108366. |
| 3 | Make sure that you have an Apple Account for your practice. Tip: When you make an Apple Account, you can make a password necessary for all downloads from the Apple App Store. A password was necessary for downloads to iPads that had MDM software. | For information about how to create an Apple Account, go to support.apple.com/en-nz/108647?device-type=ipad |
| 4 | Make sure that you know your Apple Account sign-in information. | For information on how to get access to your Apple Account, go to support.apple.com/en-nz/102656 |
| 5 | Make sure that your iPads:
| Not applicable |